Frequently Asked Questions
Everything you need to know about your MAUVAIS order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international delivery can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
How do I find the right size?
Each product page features a detailed size guide. We recommend checking your measurements against our charts, as our premium tailoring often features a slim-fit silhouette.
Do I have to pay customs and import duties?
For international orders outside of the UK and EU, your package may be subject to import duties and taxes. These charges are the responsibility of the customer and are determined by your local customs office.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.